Policies
Our Terms &
Conditions
Head Quarters Policies
Review our salon policies for a smooth and enjoyable experience. Your compliance is expected and appreciated.
Head Quarters Cancellation Policy
Each guests appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our guests receive the level of service and professionalism that they deserve when they book with us.
- 24 hour notice of appointment cancellation required
- Less than 24 hours notice will be cause to charge your credit card 50% of the scheduled service fee on the day of scheduled appointment.
- Emergencies and day of sickness will be taken into account and the charge may be waived. The decision to waive the charge is at the discretion of Head Quarters Salon
Head Quarters Credit Card Required Policy
All appointments require a credit card to book your appointment. This policy helps protect our stylist’s valuable time that has been reserved for you.
- If you have questions about this policy please contact Head Quarters management.
Head Quarters Policy For Lateness
If you are running behind we understand! We will do our best to accommodate your appointment. We may need to modify your service or switch you to another stylist. If accommodations cannot be made and you are 10 minutes late, you may be asked to reschedule and a no-show fee will be assessed. We will ALWAYS do our best to avoid this. Please do your best to communicate with us if you are running late.
Head Quarters Policy For Children In The Salon
We love your little ones, but unless children under 10 years old are booked for a service, we kindly ask that you not bring them in. For the safety of your child, and the experience we are creating for all our guests, we appreciate your respect of this salon policy.
Head Quarters 20% Discount On Services
Offered to:
- Active Duty Military And Veterans
- 65 Years and older seniors
Discount must be requested to be applied
Head Quarters Salon Cancellation Policy
Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.
Cancellations
We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our stylists and our clients and ensures that we can continue to deliver upon our promise of exceptional service.
Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price. Missed appointments (“no-shows”) will be charged up to 100% of the service price. This fee is non-refundable and cannot be put toward any future services. We know there are true emergencies, and we will be understanding in those situations, please reach out to salon management in that case, we will determine case by case if we are able to waive the cancellation fee.
We understand that you have a busy schedule and allow a grace period of 15 minutes after your scheduled hair color appointment time and 10 minutes for any other service. If you are more than 15 minutes late to your appointment, we will do our best to accommodate your appointment, but may need to modify or reschedule your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged up to 100% of the service total. There are situations when we are running behind and we will do our best to notify you of this situation, so you don’t have to wait extra time for your service.
Agreement
By booking an appointment with our salon, you acknowledge that you have read and understood our cancellation policy and agree to be bound by the terms and conditions stated.
